Lenard- The one stop solution repair shop for Sonosite Ultrasounds

Lenard is dedicated to repair SonoSite, GE and Philips ultrasound machines to the component level. Our staff of engineers are well trained and experienced to repair portable ultrasounds including Machines, Transducers and Accessories. With a variety of spare parts from ICs, SMD components, Keyboards, LCDs, Power Supplies, Mini Docks, Memory Modules, Upgrade Patches and Batteries we are fully capable to address all repairs.

Contact Lenard

Toll Free: +1 (844) 644-5440
Office: +1 (224) 265-7640
​Email: [email protected]

For our Medical Facility Customers

Ask about our "Fix My Machine" campaign, to get 365 Days Warranty instead of 180 days on your first order.

Repair Program Options

Fast Track Repair: We will send you a Paid Overnight UPS or DHL Label. Overnight your system to our Repair Lab.
We will assess and send you an Estimate in 24 hours. Send us a PO or pay by a Credit Card and we will overnight the system only in 1 Business Day.
 
Straightforward Repair: We will send you a Paid UPS or DHL Label. Send your system to our Repair Lab.
We will assess and send you an Estimate in 48 hours. Send us a PO or pay by a Credit Card and we will return your system in 3-5 Business Days.

Exchange Program: Our exchange program for the respective machine is especially popular. This convenient service allows you to resume normal operation by supplying you with a replacement system within 24 hrs. You will receive the system from our exchange program at favorable terms, including 180 days warranty.
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How Exchange Program works?
We will send you a Paid UPS or DHL Label. Overnight your system to our Repair Lab.
We will assess and send you Estimate in 5-8 hours. Send us a PO or pay by a Credit Card and we will Overnight an Exchange Same Day.

Sonosite Ultrasounds Common Errors

Sonosite ultrasounds are among the most popular portable machines available on the market but these expensive, easy to use and friendly machines are very sensitive and of course “Repairable”.  If your machine displays any of below Blue/Black Error Screens, it doesn’t mean you need a new one or you have to sell it for a few hundred dollars. Contact us today to find out how quick we can repair yours for less than one-third the cost of a replacement.

Software interrupt exception error message. Ctrl: 0xdd (221)

(rc != ERROR) error message. Ctrl: 0xaa6 (2726)

System false error message. C: 0xcd9 (3289)

System date (month) error message. Ctrl: 0x1f0 (496)

Data access abort exception error message. C: 0xdf (223)

System false error message. Ctrl: 0x2c91 (11409)

Exception Access Violation. C: 0x385b (14427)

System TheUIsDev error message. C: 0x32f0 (13040)

System false error message. Ctrl: 0x1417 (5143)

System false error message. C: 0x1001 (4097)

System false error message. c: 0x41e4 (16868)

System BSP Assert error message. C: 0xf92 (3986)

System false error message. Ctrl: 0xa9f (2719)

GotCineValid error message. Ctrl: 0xf69 (3945)

Blank error message. C: 0x00000515 (1301)

System Checksum nisnatch. IO: 0x35b6 (13750)

System Seek cFile error message. C: 0x1873 (6259)

System Storage Device Ready. IO: 0x4f2d (20269)

System false error message. C: 0x3364 (13156)

System rv error message. C: 0x235d (9053)

Unprofessional Repairs

Unprofessional Repairs

Unprofessional Repairs

License Page Error (Sc.2)

Most Common Sonosite Ultrasound Assert/Error Codes 

• 123
• 220
• 221 (Software interrupt exception)
• 222
• 223 (Data access abort exception)
• 496 (month >= 1 && month <=12)
• ​767 (loopDelay > 0) 
• ​1301​
• 2610 (DSysConfigEEPROM::DSysConfig)
• 2613 (i2cstat)
• 2614 (12cstat)
  
• 2719 (false)
• 2720 (false)
• 2721​
• 2726 (rc!=ERROR)
• 3289 (false)
• 3935 (videoFormat==NTSC)
• 3937
• 3945 (gotCineValid)
• 3986 (BSP Assert)
• 4027
• 4097 (false)
• 5119 (false)
• ​5139 (Loop Delay)
• 5143 (false)
• 5167 (m_systemstatuswindow)
• ​5187 (match)​

• 5359 (uDataTimeForm::initialize)
• 5693 (false)
• 6229​
• 6235 (BSysTffsGetSize()==BSysTffsGetSize)
• 6249 (rslt)
• ​6259​​ (SEEK_(OK==m_cFile.Seek)
• 7041 (P: 0)
• 8779 (rv)
• ​9053 (rv)
• 9058
• 9521
• 9771 (ataDrv timeout error)
• ​10910
• 10920
• 10930
• 10960
• 11807 (GetNextAvailableRegionOffset)
• 11409 (false)
• 12562 (false)
  
• 12687 (false)
• 12693
• 12988​
• 13040 (eRam 0==TheUIsDev().AqM)
• 13040 (waveFeRamErrMask)
• 13156 (false)
• 13157 (false)​​​
• 13159​

• 13750 (Checksum misnatch)
• 14427 (EXCEPTION_ACCESS_VIOLATION)
• 14905​
• 15350 (false)
• 15354
• 15545 (wave3CrcCnt < WAV_CRC_ERRS_ALLC)
• 16868 (false)
• 17138 (false)
• 18891
• 19466
• 19931​
• 19933(ErrorInterrupt)
• 20129 (Assert - SD SRC stuck bit)
• 20267
• 20269 (m_storageDeviceReady)
• 20633 (tgcIsCalibrated==true)
• 20680 (m_pDom)
  
• 443727868

Repair Programs Comparison Table

Description	Fast Track Repair	StraightForward Repair	Exchange Program
Total Repair Process * From arrival date	2 Days	3-5 Days	1 Day
Inbound Shipment (UPS/DHL)	Overnight	Ground	Overnight
Evaluation	Free	Free	Free
Portable Ultrasound Assessment	24 Hours	48 Hours	5-8 Hours
Supported Portable Ultrasounds	Sonosite Edge, Edge II, SII, M-Turbo, M-Turbo Vet, M-MSK, S-ICU, S-FAST, S-Nerve, S-CATH, S-OB/GYN, S-MSK, S-WH, Nanomaxx, Micromaxx, Titan, 180/180+ All Sonosite Transducers GE Vivid i, Vivid Q, Logiq e, Logiq i, Logiq q, Voluson i, Voluson e, Philips CX50.	Sonosite Edge, Edge II, SII, M-Turbo, M-Turbo Vet, M-MSK, S-ICU, S-FAST, S-Nerve, S-CATH, S-OB/GYN, S-MSK, S-WH, Nanomaxx, iViz, Micromaxx, Titan, 180/180+ All Sonosite Transducers GE Vivid i, Vivid Q, Vivid IQ, Logiq e, Logiq i, Logiq q, Voluson i, Voluson e, Philips CX50, Zonare Z1.	Sonosite M-Turbo, M-Vet, M-MSK, S-ICU, S-FAST, S-Nerve, S-CATH, S-OB/GYN, S-MSK, S-WH, Micromaxx, Titan Most of Sonosite Transducers GE Vivid i
Repair Warranty	365 Days	365 Days	365 Days
Extended Repair Warranty (2 Years)	Available	Available	Available

Contact Lenard

Sales enquiry  
[email protected]

Toll Free: +1 (844) 644-5440
Office: +1 (224) 265-7640

Working Hours
Monday-Friday  9:00am - 5:00pm
Eastern Time (EST/EDT) ​

Lenard Healthcare (USA)
469-1317 Edgewater Dr.
Orlando-FL 32804
USA​​

​Lenard Healthcare (Canada)
3-1211 Gorham St.
Newmarket-ON L3Y8Y3
Canada​
​